Refund policy
Return and Refund Policy
Voluntary 60-Day Return Policy
We want you to shop with confidence at Yoshimin. We accept eligible voluntary returns requested within 60 days after delivery of the last item in the order, subject to the conditions below. This voluntary policy is in addition to your mandatory consumer rights and does not replace them. If the final day of this voluntary return period falls on a weekend or an applicable public holiday, the deadline is extended to the next business day.
Eligibility for Voluntary Returns
For a voluntary return, the item should be in the same condition in which you received it. Products sold as new should be:
- Unused and unassembled
- In their original packaging
- Complete with all accessories, parts, manuals, and other included items
- In the same condition as when received
Proof of purchase may be required. For collectible products with factory seals, opening or removing a seal may affect eligibility for a voluntary return.
These voluntary conditions do not limit a statutory right of withdrawal or remedies for damaged, defective, incorrect, or misdescribed goods. In particular, opening a collectible's packaging does not, by itself, remove an applicable statutory withdrawal right; any legally permitted deduction for diminished value is considered separately.
How to Request a Return
To request an eligible voluntary return within 60 days after delivery of the last item in the order, submit a return request through your customer account or email info@yoshimin.jp, preferably including your order number. Please follow the return instructions we provide before sending a voluntary return so that we can arrange an appropriate free return method.
For a statutory withdrawal, you may exercise your right by an unequivocal statement to us, including by email, without first obtaining our approval. You may also use an electronic withdrawal option made available through our store or your customer account. Details and a model withdrawal form appear below. A request for prior contact or return instructions never restricts the exercise of a statutory right.
Order Cancellation Requests
Before an item has been fulfilled (normally before it ships), you may submit a cancellation request through your customer account or by emailing info@yoshimin.jp. Submitting a voluntary cancellation request does not automatically cancel the order or guarantee approval. We will review the request and process or respond to it.
Once fulfillment has taken place, please contact us. Depending on the circumstances, an eligible voluntary return may be available after delivery. This procedure does not restrict any statutory cancellation or withdrawal right, including an EU consumer's right to withdraw before delivery where applicable. A valid statutory withdrawal requires no discretionary approval, and the applicable statutory refund deadlines take priority.
Free Return Shipping
Yoshimin covers the reasonable return shipping cost for accepted voluntary returns and for valid EU statutory withdrawals under our return arrangements. Where available, we will provide a prepaid return label. Otherwise, we will arrange a free return method or reimbursement of an agreed reasonable return shipping cost.
Please contact us for return instructions to avoid unnecessary charges. If you independently choose a more expensive return service than the reasonable method arranged or offered by Yoshimin, additional costs may not be reimbursed to the extent allowed by law. Your statutory rights are not dependent on prior return approval.
There is no restocking fee for accepted voluntary returns.
Damaged, Defective, Incorrect, or Misdescribed Goods
Please inspect your order after delivery. If an item arrives damaged or defective, you receive the wrong item, or the item materially differs from its description, contact us as soon as reasonably possible.
We may request photographs of the item, packaging, shipping carton, or shipping label to help investigate the problem. Yoshimin will cover any return shipping costs it is legally required to cover and will provide an appropriate repair, replacement, price reduction, or refund as required by applicable law.
For consumers in the European Union, mandatory legal guarantee rights for goods apply independently of our voluntary 60-day return policy. These rights are not limited to 60 days.
Statutory Right of Withdrawal for EU Consumers
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible distance purchase without giving a reason within 14 days after you, or a person designated by you other than the carrier, receive the goods. If goods from the same order are delivered separately, the period generally runs from receipt of the last item. Statutory exceptions and any more protective national rules apply.
To exercise your right, send an unequivocal withdrawal statement to info@yoshimin.jp or to the seller's postal address shown in our Legal Notice. You may use the model form below, but it is not compulsory. You may also use an electronic withdrawal function provided on our website. Sending your declaration before the deadline is sufficient to meet the withdrawal-notification deadline.
Where goods have been received, return or hand them over without undue delay and generally within 14 days after notifying us of withdrawal, unless we arrange collection or applicable law provides otherwise. We offer free return shipping arrangements as described above. Please contact us promptly for instructions; this is not a condition of exercising your statutory right.
Refund deadline: We will reimburse all amounts required by applicable law without undue delay and, in principle, within 14 days after we are informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold reimbursement until we have received them back or you have supplied evidence that you have sent them back, whichever occurs first, as permitted by law.
Statutory reimbursement includes the cost of the least expensive standard delivery option originally offered, if applicable. Because our Standard Shipping is free where available, there is no separate standard-shipping charge to reimburse. Supplementary costs resulting from choosing a more expensive delivery option, such as Expedited Shipping, may be excluded as permitted by law.
Statutory refunds are made using the original payment method unless you expressly agree otherwise, with no refund fee. You may be liable for a reduction in the value of the goods only to the extent permitted by applicable law and resulting from handling beyond what was necessary to establish their nature, characteristics, and functioning. Opening collectible packaging alone does not automatically eliminate this statutory right.
We will respect all applicable statutory exceptions, rights, and time limits. Consumers in the United Kingdom and other jurisdictions retain their equivalent or additional legal cancellation and refund rights.
Model Withdrawal Form (for EU Consumers)
If you wish to withdraw from your contract, you may copy and send this form. Using it is optional.
To: Yoshimin (Yoshimine Motomatsu), 1356-307 Kinashi, Kato, Hyogo 673-1461, Japan; info@yoshimin.jp
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods: ___________________________
Order number (optional): ___________________________
Ordered on / received on: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Date: ___________________________
Signature (only if this form is sent on paper): ___________________________
Refunds Under the Voluntary Return Policy
After an accepted voluntary return has been received and inspected, we will inform you of the outcome. An approved refund will normally be issued to the original payment method within 10 business days after receipt, inspection, and approval, subject to any shorter deadline or different refund process required by law.
For a voluntary return, any original charge for Expedited Shipping is not necessarily refundable unless required by law or the return results from our error. This does not limit reimbursement of original delivery charges under statutory withdrawal or other mandatory rights.
Your payment provider may take additional time to display a refund after we issue it. If more than 15 business days have passed since we confirmed issuing a voluntary refund, please contact us.
Customs Non-Payment, Delivery Refusal, and Unclaimed Parcels
Delivery refusals and unclaimed or undelivered parcels are handled separately from approved voluntary returns. Failure to pay lawfully payable import charges, provide information reasonably required for customs clearance, or provide an accurate address does not automatically qualify a returned parcel for free return shipping under our voluntary policy.
Where the failure is attributable to the recipient, and only to the extent permitted by applicable law, we may deduct from a discretionary refund reasonable, documented costs actually incurred as a direct result, including original outbound postage paid by Yoshimin (even where Standard Shipping was advertised as free), return postage, and carrier-imposed return or handling charges. We will explain any proposed deduction and will not charge a separate penalty or restocking fee.
These provisions do not override a valid statutory withdrawal, cancellation, refund, or other consumer right, including where goods are returned without having been delivered. No deduction is imposed for errors attributable to Yoshimin, charges that should have been prepaid under the checkout terms, or circumstances for which we are legally responsible. Statutory refund deadlines always take priority.
A discretionary refund for an undelivered shipment is generally assessed when the shipment has returned and documented costs are known, subject to applicable law. Where return is delayed, impossible, or the goods are lost, we will investigate and provide any legally required remedy.
Taxes and Import Duties
Taxes collected by Yoshimin at checkout will be refunded where required by law and as applicable to the refunded transaction. Taxes, import duties, and customs or handling charges paid directly to authorities, postal operators, or carriers may have to be reclaimed from those parties and may not be refundable directly by Yoshimin.
If an import tax or duty appears to have been charged twice or charged in error, please contact us promptly so that we can investigate.
Exchanges, Sale Items, and Gift Cards
We do not offer direct exchanges. If you wish to purchase a different item, you may request an eligible return and place a separate order.
Sale and discounted items remain covered by the voluntary 60-day return policy if otherwise eligible, as well as by any mandatory consumer rights. Gift cards, if offered, may be non-refundable except where applicable law requires otherwise.
Contact and Related Policies
For returns, refunds, or statutory withdrawal notices, please email info@yoshimin.jp.
Please also see our Shipping Policy, Terms of Service, and Legal Notice.