Versand
Shipping Policy
Shipping from Japan
All orders are carefully prepared and shipped from Japan.
We currently ship to the countries and regions available for selection at checkout. Available shipping methods may vary depending on the destination, product, order value, and current carrier availability.
Order Processing
Orders are normally prepared and shipped within approximately 3 business days after payment confirmation.
Business days do not include Saturdays, Sundays, or Japanese national holidays.
During particularly busy periods or when additional inspection is necessary, processing may take slightly longer.
Pre-order products and products with a specific shipping schedule will be shipped according to the estimated release or shipping period stated on the relevant product page.
Standard Shipping
Our standard international shipping option is generally provided through Japan Post with tracking.
Estimated transit time after shipment:
10–20 business days
Standard Shipping:
USD 5.00
Free Standard Shipping on orders of USD 30.00 or more.
Expedited Shipping
Expedited orders are generally shipped using an international express service such as DHL, FedEx, EMS, or UPS, depending on the destination and shipping conditions.
Estimated transit time after shipment:
5–10 business days
Expedited Shipping:
USD 13.20
Free Expedited Shipping on orders of USD 150.00 or more.
Local Currency
Where supported, shipping charges may be displayed in your local currency.
Currency conversions may change due to exchange rate fluctuations.
The shipping method, shipping charge, and order total displayed at checkout before purchase will apply to your order.
Tracking
Tracking information is provided for shipped orders.
Once your order has been dispatched, tracking information will normally be sent to the email address associated with your order.
Tracking information may take some time to update after shipment.
Delivery Estimates
All delivery times are estimates rather than guaranteed delivery dates.
Delivery can be affected by:
- Customs clearance
- Postal or carrier delays
- Weather
- Public holidays
- Peak shipping periods
- Local delivery conditions
- Transportation disruptions
- Other circumstances outside our reasonable control
Customs Duties, VAT, GST, and Import Charges
Orders are shipped internationally from Japan.
Depending on your destination, VAT, GST, customs duties, customs clearance fees, or other import-related charges may apply.
Where applicable taxes or duties are collected at checkout, they will be displayed before you complete your order.
If such charges are not collected at checkout, they may be collected separately by customs authorities, postal operators, or delivery carriers in your country or region.
Customs Information
We declare shipments accurately and in accordance with applicable customs requirements.
We cannot declare a lower value than the actual transaction value or mark a commercial purchase as a gift when doing so would be inaccurate or unlawful.
Customers are responsible for complying with import restrictions and requirements applicable in their destination country.
Incorrect or Incomplete Shipping Addresses
Please check your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
If a shipment is returned because of an incorrect or incomplete address, an unclaimed package, or another delivery issue attributable to the recipient, please contact us so that we can determine the appropriate next steps.
Additional shipping charges may apply if reshipment is requested.
Damaged or Lost Shipments
If your package appears to have been damaged in transit, please retain the item, product packaging, shipping carton, and shipping label, and contact us as soon as possible.
We may request photographs or other information needed to make a claim with the carrier.
If tracking indicates an unusual delay or possible loss, please contact us and we will investigate with the relevant postal operator or carrier.
Shipping Restrictions
In some circumstances, we may be unable to ship a particular product to a certain country or region because of carrier restrictions, customs regulations, product restrictions, or other legal or logistical reasons.
If we are unable to fulfill an order for this reason, we will contact you and provide an appropriate refund where applicable.
Returns
Returns are governed by our Refund Policy.
Eligible returns may be requested within 60 days of delivery, and accepted return shipping is provided at no cost to the customer.
Contact
For shipping questions, please contact: